Legal Policies

TERMS AND CONDITIONS OF USE – The Optic Shop Pontypridd Ltd

This website is owned and operated by The Optic Shop (Pontypridd) Ltd, registered number 05894486 (trading as “The Optic Shop”) whose registered office is at 9 Fraternal Parade, Taff Street, Pontypridd, CF37 4UG. Your use of this website is subject to the following terms and conditions. If you do not agree to these conditions, you must not use this website.

DISCLAIMER

Whilst The Optic Shop have taken every reasonable precaution and care in compiling this website, this website is provided on an "as is" basis. In particular, medical information included on the site is general and not case specific. You should not rely on this information as diagnosis for treatment of any issues you may have or as a replacement for seeking advice from a Registered Optometrist or General Medical Practitioner or other qualified person.  Neither The Optic Shop, nor any contributors to the website makes any representation or warranties of any kind (express or implied) with respect to the contents or operation of this website including, but not limited to, all documents and graphics posted on this website, and any such representations and warranties are excluded by this notice. Neither does The Optic Shop, nor its contributors warrant that use of this website will be uninterrupted or error free.

Your use of this website and the materials contained in it are done so entirely at your own risk. The Optic Shop does not accept any liability for losses or damages, whether direct or indirect, that you may suffer as a result of your use of this website including but not limited to computer service or system failure, access delays or interruption, data non-delivery or mis-delivery, computer viruses or other harmful components, breaches of security or unauthorised use of the system arising from "hacking" or otherwise.

Except in respect of death or personal injury caused by The Optic Shop’s negligence, The Optic Shop shall not be liable to you by reason of any representation, unless fraudulent, or any implied warranty, condition or other term, or any duty at common law or under any express terms contained in it, for any direct, indirect, special, incidental or consequential loss or damage (whether for loss of profit or otherwise), costs, expenses or other claims for compensation whatsoever whether caused by the negligence of The Optic Shop, its employees or agents or otherwise, which arise out of or in connection with your use of this website.

Any typographical, clerical or other error or omission in any page posted on this website shall be subject to correction or deletion (as appropriate) without any liability on the part of The Optic Shop.
The Optic Shop reserves the right to make changes to this website at any time without notice and it is your responsibility to revisit this page from time to time to re-read this notice. Any revised terms shall take effect as at the date of its posting.
The content of this website and your relationship with The Optic Shop are governed by English law and shall be subject to the exclusive jurisdiction of the English Courts.

COPYRIGHT AND TRADEMARKS

Permission is granted only electronically to copy and/or print in hard copy portions of this website for personal non-commercial purposes. Any other use of materials on this website (including reproduction for purposes other than those noted above and modification, distribution or re-publication) is strictly prohibited.

All design, text, graphics, program code and the selection or arrangement of them are the copyright of The Optic Shop or its licensors.

All trade marks, brand names and company names or logos contained on this website are the property of The Optic Shop or their respective owners.

LINKING POLICY

No authority is given (implied or expressly) by The Optic Shop or the contributors to the website to deep link to or to frame any of the content that appears on the website or to use a representation of any of the company's names or logos, trade marks, brand names contained on this website. The Optic Shop reserve the right to prohibit links to its homepage.

DATA PROTECTION ACT 1998 ("the Act")

The Optic Shop will not disclose your personal information to any other party or for any other reason other than as set out on this website without your prior consent.

Under the Act, as a data subject, you are granted certain rights. If you would like to know what information The Optic Shop holds about you, where we obtained such information, and to whom we have disclosed it, you may submit a written request for these details to The Optic Shop at the address set out above. The Optic Shop may charge you a statutory administration fee to comply with your request.

Except to the extent The Optic Shop is required or permitted by law, personal information provided by you to The Optic Shop will be used for the purposes connected with marketing of our products and services.

The Optic Shop may wish from time to time to send you information about our services and those of our subsidiary companies. If you do not wish to receive any such information, you should contact us via Email advising us you do not wish to receive such information.

Use of Cookies on our site.

A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer's hard disk so that the website can remember who you are.

A cookie will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value, usually a randomly generated unique number.

When you visit our website we send you a cookie. Cookies may be used in the following ways:

  1. To help us recognise you as a unique visitor (just a number) when you return to our website and to allow us to tailor content or advertisements to match your preferred interests or to avoid showing you the same adverts repeatedly.
  2. To compile anonymous, aggregated statistics that allow us to understand how users use our site and to help us improve the structure of our website. We cannot identify you personally in this way.

Two types of cookies may be used on this website, -session cookies, which are temporary cookies that remain in the cookie file of your browser until you leave the site, and persistent cookies, which remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie).

No part of this website may be reproduced or transmitted in any form or by any means, or stored in a retrieval system of any nature, without the prior written permission of The Optic Shop.

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Freedom of Information Act 2000

Welcome to the Publication Scheme for The Optic Shop (Pontypridd) Ltd, as required by the Freedom of Information Act 2000.

 

INTRODUCTION

This Publication scheme is a complete guide to the information routinely made available to the public by The Optic Shop (Pontypridd) Ltd. It is a description of the information about our NHS services that we make publicly available. It will be reviewed at regular intervals and we will monitor its effectiveness.

HOW MUCH DOES IT COST?

The publications are free unless otherwise indicated. Where information is provided at cost, the charges will be calculated as set out in Class 7.

HOW IS THE INFORMATION MADE AVAILABLE?

The information within each Class is available from the following address:

Customer Care Department,
The Optic Shop (Pontypridd) Ltd
9 Fraternal Parade
Taff Street
Pontypridd
CF37 4UG

YOUR RIGHTS TO INFORMATION

  1. The Freedom of Information Act 2000 is designed to promote openness and accountability amongst all organisations that receive public money.
  2. From January 1st 2005 it will oblige opticians’ and optometrists’ practices to respond to requests about the NHS related information that it holds, and it will create a right of access to that information. These rights are subject to some exemptions that have to be taken into consideration before releasing information.
  3. In addition to accessing the information identified in the publication scheme, you are entitled to request information about our NHS services under the NHS Openness Code 1995.
  4. New environmental information regulations may be introduced as early as 2003. These will enable similar access to environmental information as under the Freedom of Information Act 2000.
  5. Under the Data Protection Act 1998, you are also entitled to access your clinical records or any other personal information held about you and you can contact any practice where your records are held to do this.

FEEDBACK

If you have any comments about the operation of this Publication Scheme, or how we have dealt with your request for information from the scheme, please write to:

Customer Care Department
The Optic Shop
9 Fraternal Parade
Taff Street
Pontypridd
CF37 4UG

CLASSES OF INFORMATION

All NHS information at The Optic Shop (Pontypridd) Ltd is held, retained and destroyed within NHS guidelines. Our commitment to publish information excludes any information that can be legitimately withheld under the exemptions set out in the NHS Openness Code or Freedom of Information Act 2000. From 2005, individual Classes are subject to exemptions, the main reasons being the protection of commercial interests and personal information under the Data Protection Act 1998. This Scheme had been written in accordance with those exemptions. The information on this Scheme is grouped into the following categories:

  1. Who we are
    The Optic Shop (Pontypridd) Ltd
    Established in October 2006, we are part of The Optic Shop group of companies, all operating in Wales. We are a franchise of The Optic Shop Ltd.
  2. Our services
    The Optic Shop provides free NHS eye tests for those who are eligible. You may also be entitled to vouchers that can be used against the purchase of glasses or contact lenses if you require them. To find out if you are eligible for assistance please ask for details in any of our practices, or visit www.nhsdirect.nhs.uk.
    Appointments for eye tests can be booked over the phone, or by dropping into one of our store.
    We are open Mon – Fri 09.00 – 17.00 and Sat 09.00 – 16.00
  3. Financial and funding information
    For every eye test performed on behalf of the NHS the opticians practice receives a set fee of £18.39. This in part covers expenses such as optometrist and staff salaries, equipment costs and  store overheads.
    If you are not eligible for the NHS eye test, please contact the practice for details of our current charges.
  4. Regular publications and information for the public.
    A complete set of information about optical and ocular conditions, eye tests, glasses, and contact lenses, can be found on a number of websites including www.college-optometrists.org
  5. Complaints
    If you have a complaint about any of our products or services, we recommend that you first discuss any problems with the manager at the practice.
  6. Our policies and procedures
    Complaints
    At The Optic Shop we aim to provide all of our customers with a high level of service and a range of quality products in a friendly, caring and professional manner. To be able to consistently deliver high service levels it is extremely important for us to be made aware if we ever fall short of customer expectations.
    We treat all complaints seriously.
    Should you have a complaint you should firstly contact the Manager at the Branch. The  Branch Manager is empowered to resolve any customer concerns as quickly as possible.
    Should the Branch Manager be unable to resolve the complaint to your satisfaction then, you should contact the Store Director, at the practice address.
    Data Protection.
    At all times we seek to comply with the Data Protection Act 1998. We take our commitments and obligations under the Act (and any subsequent legislation) very seriously. Customer/patient details are treated with respect and confidentiality. The Optic Shop staff are trained in the observance of the Data Protection Act.
    The Optic Shop will ask you for your consent prior to the processing of your Personal Information. We will not process Personal Information unless you give us your consent. Your Personal Information may be shared within the The Optic Shop group for the purposes of providing you with products and services and information relating to these. Your personal information will only be used for the purposes stated when you opt in.
    It is the Company policy to establish and maintain appropriate systems, disciplines and working practices to comply with the Data Protection Act 1998 (and any subsequent legislation).
    Health & Safety
    It is Optic Shop policy to comply fully with the requirements of the Health & Safety at Work Act, 1974, regulations made and codes of practice approved, under the Act and to seek the co-operation of all employees of the Company, so far as is necessary, to enable the Company to comply with such requirements.
    Further it is the Company policy to positively establish and maintain appropriate systems, disciplines and workings practices geared to ensure the health, safety and welfare at work of all its employees, customers and other people using or visiting our premises.
  7. This Publication Scheme
    In this class The Optic Shop will publish any changes we make to this publication scheme, the criteria on which our information management policies are made and a referral point for all enquires regarding information management generally in practice. We will also publish any proposed changes or additions to publications already available.
  8. Cost of Information
    For the most part, we will only charge for hard copies, or copies onto media. Charges are as follows and will be reviewed regularly: Accessed from our website – free of charge
    Single hard copies – free of charge
    Multiple hard copies, or archived copies will attract a charge for photocopying, retrieval and postage. We will inform you of the cost of these charges that will have to be paid in advance.

USEFUL RESOURCES

Websites:

  1. Information Commissioner
    www.informationcommissioner.gov.uk
  2. Lord Chancellors Department - Department For Constitutional Affairs
    www.dca.gov.uk
  3. NHS Freedom of Information
    www.foi.nhs.uk

Publications:

  1. NHS Openness Code
    http://www.dh.gov.uk/
  2. Freedom of Information Act 2000
    www.hmso.gov.uk/acts/acts2000/20000036.htm

COPYRIGHT

Material available through this publication scheme is copyright unless otherwise indicated. Unless expressly indicated to the contrary, it may be reproduced free of charge in any format or medium, provided it is done so accurately in a manner that will not mislead. Where items are re-published or copied to others, you must identify the source and acknowledge copyright status.

This permit does not extend to third party material, accessed through the scheme.
HMSO Guidance notes see www.hmso.gov.uk/guides.htm.
Published 31st October 2003

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Legal Policies

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